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Privacy Policy

Privacy Policy

This Privacy Policy describes how www.umo.com.na and the UMO mobile app (the “Site”, “App” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site or App.

 

Collecting Personal Information

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

What personal data are processed, how, and why?

1. Categories of data we process, source of these data, and purposes of processing are as follows:

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2. The data that you provide to us directly are required in order for the app to function properly. Without such data, you would be unable to place an order, proceed with the payment or use other functionalities.

3. Data generated when you interact with the app and site or received from our marketing campaigns are used to achieve a legitimate interest while respecting your rights.

4. We may request your consent to use data to arrange your participation in marketing contests or any other activities.

In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us.

You can refuse to provide such consent and it will not affect your ability to use the app.

5. In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.

6. We process your data until the purpose for processing them is achieved. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties.

Do we share or transfer your personal data?


Your personal data are only shared with parties that:
•    (a) Directly assist in providing the services within the app:
Our partners involved in obtaining and handling your order and in providing software solutions for the same purpose; our affiliates providing authentication tools and data centers; and companies assisting us with customer support.
•    (b) Are entitled to receive your data in accordance with the law:
For example, if law enforcement authorities are duly entitled to do so.
•    (c) Help us to improve our app:
Advertising or device identifiers may be shared with companies providing us with advertisement or analytics services. Data about technical errors encountered while using our services are shared with our affiliates who are involved in developing our apps.
 


How can you enforce your rights?


1. Access
You always have access to your personal data. After logging into the app using our authentication tool, you will have access to your order history, credentials, and banking information. 


2. Rectification
After you log into the app using our authentication tool, you can correct your personal data in the app. If it is not possible to correct the data from within the app, please contact our customer support team.


3. Erasure
After you log into the app using our authentication tool and upgrade your account with a user name (login) and password, you can delete your account entirely if you so choose.
We have to keep certain data after you have deleted them from the app, including data required to be kept in accordance with the law or to protect our interests, in particular in the context of court proceedings. The ability to delete data may be limited by law or provisions related to freedom of expression and information.


4. Restriction of processing
Where provided by applicable legislation of your country, you have the right to restrict the processing of your personal data in certain circumstances. For example, should you wish to correct your personal data, you can request via our customer support team that the processing of your data be restricted until such data have been rectified. Please contact our customer support team to proceed.


5. Objection
Where provided by applicable legislation of your country, you have the right to object to the processing of your personal data should you consider that the processing violates your rights. Please bear in mind that the right to object can be exercised only if we are processing your data based on our legitimate interests.


6. Complaints
We are always ready to examine your complaints and suggestions. Please send them to our customer support team.

 

7. Customer support
You can reach our customer support team via our site and app.
 


How is this document amended?


We may inform you by any available means (push notifications in the app, SMS, or email) if this Privacy Policy is amended in a way that has a significant impact on your rights.


This would be the case, for example, if we were to add new categories of data to process or new purposes for which data are processed. You will receive a notification prior to any such amendments taking effect.

If you do not agree with parts of or the entirety of the Privacy Policy above, please immediately discontinue the use/viewing of the UMO Site and App. 
 

Last updated: 05 June 2024

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Please note: UMO Online Marketplace CC and the UMO mobile app does not provide tour guide, cleaning, gardening and general labour services, and the company is not a tour guide, cleaning, gardening and general labour service provider, and is not an employment agency. It is up to individual service providers registered on the app to offer services which may be scheduled through use of UMO’s software. UMO offers information and a method to obtain services (such as cleaning and gardening), but does not and does not intend to provide such services or act in any way as the service provider, and individual service provider.

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